Customer Value Management

Delivering Measurable Results

Combined with challenging economic times, increased competition in all industries has heightened the importance of extracting maximum value from existing customers and attracting new, high-value customers.  Successful organizations realize that a comprehensive view of customers, their profiles, spending habits, and various contact points across your organization is vital for up-selling and cross-selling, and increases customer satisfaction.

ABC takes a holistic approach to CVM, starting with a comprehensive view of our clients’ unique position in terms of vision, mission, and strategic goals; product and services set; existing marketing, sales, and CVM activities; reporting and technical infrastructure. A full view of the unique situation and needs of your organization allows us to design, pilot and implement best-in-class CVM models and process solutions that are tailored to your specific requirements.

In addition to helping you establish a holistic CVM strategy, ABC also provides streamlined engagements to improve your success in specific operation areas, such as cross-selling, up-selling, and attrition management


About ABC

ABC helps leading organizations across the globe take the next step towards increased profitability and competitiveness. With a holistic, business-oriented approach, our multi-disciplinary team establishes a comprehensive picture of your organization and its needs. Using proven methodologies, we build a unique roadmap for accomplishing your goals through a combination of quick-wins and long-term strategic initiatives.

ABC – Practical recommendations, measurable results.


Next Steps

Contact us today to find out how we can help you make the most of your collections efforts.